Communications companies rely on their force of field technicians to install and service customers, make repairs to outside plant resources and proactively monitor the condition of critical plant equipment and facilities. Managing their appointment schedules and work assignments is one of the operations department’s highest priorities. The SpatialNAVIGATOR Dispatch module provides a simple and flexible interface for viewing and managing the workload of field personnel.
Assignment of personnel to tasks is accomplished by maintaining two dynamic lists: one for the available technicians, and the other the activity to be scheduled and completed for the day. Work assignments can quickly adapt to unexpected changes in crew availability to minimize disruption to work already in progress. The spatial attributes of both the field people and the unassigned tasks allow the resource allocation problem to be viewed in a map-based context.